Taking applicationsVoice Support·Posted 8d ago
Customer Service Officer.CXC ‑ RBG ‑ Direct Banking Centre‑Egypt COE.Client Experience and Conduct Group‑MEGPCOE
MashreqVerified company
On-site — Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Egypt
EnglishMid level
About the role
A full-time, on-site customer service role at Mashreq's Direct Banking Centre in Egypt, handling inbound and outbound banking customer contacts by phone, chat, and email. It focuses on resolving issues, explaining retail banking products, converting sales opportunities, and meeting call-centre KPIs.
What you'll do
- Handle inbound and outbound calls and call-backs
- Interact with customers by phone, chat, and email
- Resolve problems over live chat, email, or telephone
- Convert sales opportunities to meet financial targets
- Explain procedures and retail banking products
- Capture and report customer feedback
- Meet KPIs such as adherence, CRD, AHT, quality score, and NPS
- Perform root cause analysis and reverse charges/fees when needed
What you'll need
- University graduate, preferably with finance/banking/maths
- 1–3 years experience
- Very customer focused
- Computer literate
- Excellent communication skills
- Strong listening skills
Skills
Customer serviceCommunicationListeningComputer literacyBanking/finance knowledgeProblem resolutionSales conversionFeedback reporting
About Mashreq
Welcome to the LinkedIn page of Mashreq. More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first.
Banking1001-5000 employeesHQ: Dubai, UAE
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