Taking applicationsChat / Email·Posted 8d ago
Senior Customer Success Manager
WrikeVerified company
US - Remote
Pay
$45–$56.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
US
Open to people in the United States
EnglishSenior level
About the role
A senior customer success role owning a portfolio of North American enterprise accounts for Wrike, focused on retention, expansion, and executive relationships. It requires 5+ years of SaaS customer success or consulting experience and is US-remote with a $94,000–$118,000 total compensation range.
What you'll do
- Manage a portfolio of North American Enterprise accounts
- Build multi-layered stakeholder relationships
- Co-create success plans and workflows
- Identify expansion opportunities
- Meet GRR and NRR targets
- Mitigate churn risks early
- Iterate processes and workflow playbooks
- Partner with Sales, Renewals, and Product
What you'll need
- 5+ years in Customer Success, Account Management, or Business Consulting in SaaS
- Experience managing $100K+ ARR accounts
- Change management and Centers of Excellence expertise
- Executive presence and C-suite storytelling
- Commercial acumen and joint account planning with Sales
- Workflow discovery and reverse demo expertise
- Technical and integration literacy
- Hands-on experience with Generative AI tools
Skills
Customer successAccount managementSaaSEnterprise accountsChange managementStakeholder managementWorkflow consultingGenerative AI tools
Benefits
Paid time offHealth insurance401(k) matchParental leaveVolunteer daysHome office stipendWorking from home allowanceDisability & life insurance
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Applications close on 18 November.