Technical Customer Support (EMEA, Arabic Speaker)
respond.ioVerified company
Remote — EMEA (listed in Egypt)
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
EMEA (listed in Egypt
About the role
Arabic-speaking technical support for respond.io's AI business-messaging platform: help customers through a shared inbox, chat and video calls, including WhatsApp API and integration questions. Remote, listed for Egypt; 2+ years of SaaS support needed.
What you'll do
- Support customers of a SaaS messaging product
- Answer technical questions from the shared inbox
- Resolve inquiries using deep product knowledge
- Help customers self-serve with docs and resources
- Work with Marketing, Product and Tech on complex issues
- Support customers over chat and video calls
What you'll need
- 2+ years in customer support, ideally SaaS or IT
- Experience with API integrations, WhatsApp API or agentic AI
- Excellent Arabic and English
- Can explain complex ideas clearly in writing and verbally
Skills
Benefits
About respond.io
respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email in one place. Founded in Hong Kong in 2017, it serves businesses in over 127 countries. The team is globally distributed, with remote support roles across EMEA (including Egypt) and LATAM.
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Applications close on 13 November.