Taking applicationsTechnical Support·Posted yesterday
Cloud Support Engineer
Canonical
Anywhere
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishMid level
About the role
Cloud Support Engineer at Canonical supporting customers using Ubuntu and open source via remote sessions, ticketing, and live conversations. This globally remote full-time role focuses on Linux/cloud troubleshooting, customer communication, and a regular weekend working rotation.
What you'll do
- Support customers via remote sessions, ticketing, and live conversations
- Collaborate with internal engineering teams and regional peers
- Own and manage support cases
- Guide customers on Ubuntu lifecycle
- Write and maintain knowledge base articles
- Participate in a regular weekend working rotation
What you'll need
- Exceptional written and spoken English
- Customer empathy and soft skills
- Strong academic record
- Technical degree or alternative path
- Hands-on Linux support experience
- Exposure to 3+ cloud, container, storage, or networking areas
- Log and stack trace troubleshooting
- Basic programming logic
Skills
Linux supportCloud platformsKVM/OpenStackContainers (Docker/LXD/Kubernetes)Storage technologiesNetworkingTroubleshootingBasic programming
Benefits
Distributed work environmentTwice-yearly team sprintsLearning budget USD 2,000/yearAnnual compensation reviewRecognition rewardsPaid time offPerformance bonus
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