Call Center Agent (ENG)

A full-time, on-site call center role in 6th of October City, Egypt, handling inbound and outbound customer calls and resolving inquiries. It requires fluent English and at least one year of customer service or call center experience, with shift work including weekends and holidays.

• Answer incoming customer calls and respond to inquiries
• Make outbound calls to follow up or resolve issues
• Provide accurate information about products, services, and policies
• Maintain customer satisfaction by listening and addressing needs
• Document all customer interactions accurately
• Collaborate with team members for a seamless customer experience
• Meet performance targets for call volume, quality, and satisfaction
• Adhere to company policies and procedures

• High school diploma or equivalent
• Minimum 1 year in customer service or call center role
• Fluent in English, written and verbal
• Excellent communication and interpersonal skills
• Ability to handle high call volumes and multitask
• Strong problem-solving and decision-making skills
• Proficient in Microsoft Office and computer applications
• Flexibility to work shifts, weekends, and holidays

RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.