Taking applicationsChat / Email·Posted 15h ago
US ‑ Customer Support Specialist (voice + email) (006‑1392)
Hunt StVerified company
Philippines
Pay
$7.5–$9.5/hr
Job type
Full-time · Remote
Hours
US hours
Location
Philippines
EnglishMid level
About the role
A US-hours customer support role for an Australian rainwater and plumbing products company, handling voice and email support for US distributors, trade customers and a Houston warehouse partner. It is open only to candidates based in the Philippines, runs on a night shift aligned to US business hours, and involves daily use of AI tools.
What you'll do
- Answer US customer emails and tickets on order status, tracking, POs and account questions
- Work live with the US 3PL in Houston on stock holds, paperwork, resupply and carrier issues
- Monitor US orders in transit and update customers proactively
- Make outbound calls in a daily block for callbacks, order queries and quote follow-ups
- Take US inbound calls once trained
- Handle South Africa and UK afternoon tickets
- Triage overnight Australian tickets and write a ranked handover note
- Use AI and internal systems to draft replies and flag AI errors
What you'll need
- Previous US customer support experience including voice (not chat-only)
- Excellent written and spoken English
- Strong phone communication and confidence
- Highly organised and self-directed
- Comfortable working US hours with minimal supervision
- Experience with ticketing systems, business systems and/or AI tools
- Strong attention to detail and structured handover notes
- Proactive, follow-through approach to customer service
Skills
Voice customer supportEmail and ticket supportTicketing systemsAI tools (e.g. Claude)Phone communicationOrder and logistics coordinationAttention to detailHandover note writing
Benefits
100% remote workIndependent contractor engagement
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