Korean Bilingual Customer Service Associate | Music Streaming Services | Shaw

Bilingual customer service role supporting a music streaming service, handling subscriptions, account registration and cancellation requests in English and Korean. The job is listed in Shaw, Mandaluyong City, Philippines, and requires at least two years of college or equivalent work experience.

• Manage music streaming subscriptions
• Assist with account registration
• Handle cancellation requests
• Provide bilingual support across live and non-live channels
• Handle email, chat and calls using provided tools
• Resolve customer issues and maintain rapport
• Capture required information in tools
• Report call/chat/email activity to supervisor

• At least 2 years in college or High School Graduate with relevant work experience
• Excellent English and Korean written and verbal communication
• Working knowledge of computers
• Good customer service and problem solving skills
• Meet daily targets for Key Result Areas

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.