Taking applicationsTechnical Support·Posted 8d ago
Technical Support Engineer I
WP EngineVerified company
WFH - Australia
Pay
Not listed
Job type
Full-time · Remote
Hours
APAC hours
Location
Australia
EnglishEntry level
About the role
A first-line technical support role at WP Engine helping WordPress customers via live chat, phone and tickets, troubleshooting hosting, DNS, SSL and Linux issues. The schedule is fixed to Wednesday–Sunday 9:30am–6pm AEDT and the role is based in Australia, with stock options and a one-time home office stipend.
What you'll do
- Handle customer contacts primarily via live chat, plus phone and tickets
- Act as first point of contact for WordPress questions
- Diagnose and resolve the source of customer problems
- Maintain a world-class customer experience on every interaction
- Continuously grow technical knowledge
- Assist and collaborate with fellow team members
What you'll need
- 1-2 years in technical support or customer service
- Knowledge of WordPress, plugins and themes
- Knowledge of DNS and SSL
- Familiarity with Linux command line
- Experience with StudioPress and/or Genesis framework
- Experience with chat/instant messaging tools and phone support
- Understanding of web hosting error codes (e.g. 404)
- Strong written and verbal English, typing 40-60 WPM
Skills
WordPress (plugins and themes)DNS and SSLLinux command lineOpen source CMSRemote file system managementTroubleshooting and root cause analysisLive chat supportPhone support
Benefits
Company stock optionsSuperannuation programEmployee assistance programSupplemental maternity and paternity payPaid time offHome office stipend ($745 AUS one-time)Company wellness daysCareer growth
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.
Applications close on 18 November.