Call Center Agent French Speaker

Full-time call center role in 6th of October City, Egypt, handling inbound and outbound customer calls in French. It requires fluent French and focuses on resolving inquiries, complaints, and maintaining customer satisfaction.

• Handle inbound and outbound calls in French
• Respond to customer inquiries and complaints
• Resolve customer issues and escalate complex cases
• Maintain customer satisfaction and meet performance metrics
• Keep accurate records of customer interactions
• Update customer accounts
• Stay up-to-date with products, services, and policies
• Meet individual and team targets

• Fluency in French, verbal and written
• Excellent communication skills
• Prior customer service or call center experience preferred
• Strong problem-solving and decision-making skills
• Ability to multitask in a fast-paced environment
• Strong computer skills and ability to navigate multiple systems
• Positive attitude and willingness to learn
• Ability to work full-time including weekends and holidays

RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.