Customer Service Wolof Language Speaker
RayaCXVerified company
On-site — 6th of October City, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
6th of October City, Egypt
About the role
Customer service representative role handling phone, email, and chat inquiries in Wolof for RayaCX. It is an on-site full-time position in 6th of October City, Egypt, requiring Wolof fluency and offering career growth.
What you'll do
- Handle customer calls, emails, and chats in Wolof
- Answer inquiries and provide product/service information
- Assist with orders, returns, and exchanges
- Resolve customer complaints professionally
- Collaborate with other departments
- Maintain and update customer records
- Improve knowledge of products and services
- Meet monthly performance metrics
What you'll need
- Fluency in Wolof
- Excellent communication skills
- Strong problem-solving abilities
- Decision-making abilities
- Ability to multitask
- Prior customer service experience preferred
- Computer proficiency
- Weekend and holiday flexibility
Skills
Benefits
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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