English Customer Service Advisor (Hurghada)
RayaCXVerified company
On-site — Hurghada, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Hurghada, Egypt
About the role
An on-site English customer service advisor role in Hurghada, Egypt, handling customer inquiries and resolving issues. It is a full-time permanent position with shift work, training, medical insurance, and performance-based bonuses.
What you'll do
- Handle incoming customer inquiries
- Resolve customer issues promptly
- Provide product, service, and policy information
- Build customer relationships
- Escalate complex issues
- Meet customer satisfaction and productivity targets
- Follow company policies
What you'll need
- Fluency in English
- Previous customer service experience preferred
- Excellent communication skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- Computer systems proficiency
- Full-time availability including weekends and holidays
- Flexibility to work shifts
Skills
Benefits
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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