Customer Service Agent | Back Office and Customer Support | São Paulo/SP ‑ On‑site
ConcentrixVerified company
Sao Paulo, Brazil
Pay
$2.5–$3.5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Sao Paulo, Brazil
About the role
On-site customer service role in São Paulo handling inbound and outbound calls, chat, email, back-office case analysis, mediation and complex resolutions. It offers a fixed monthly salary plus variable pay and benefits such as meal and transportation vouchers, medical/dental assistance and career development.
What you'll do
- Serve customers via phone, email and chat, including outbound contacts
- Analyze, follow up and resolve complex or critical cases
- Support product, service, contract and process questions
- Validate documents and records to support case resolution
- Record interactions accurately in the system
- Collaborate with the team on quality, productivity and continuous improvement
- Mediate and intermediate requests between areas
- Contribute to a respectful, solution-oriented customer experience
What you'll need
- Complete high school
- 18 years or older
- Good oral and written communication
- Active listening, empathy and solution focus
- Typing skills and ease using simultaneous systems
- Organization for cases, records and follow-ups
- Analytical, collaborative and detail-oriented profile
- Customer service, back office, support or mediation experience is a plus
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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