Taking applicationsChat / Email·Posted 21d ago
Virtual Assistant ‑ Customer Service & CRM Management
UK home improvement business (Upwork client)
Worldwide
Pay
$3–$8/hr
Job type
Contract · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishMid level
About the role
Virtual assistant customer service role for a UK home improvement business, handling emails, live chats, SMS, appointment booking and CRM workflow updates. It is a worldwide remote hourly contract paying $3–$8 per hour, with more than 30 hours per week available and full training provided but no sales duties.
What you'll do
- Answer customer emails
- Respond to website live chats
- Respond to customer SMS messages
- Book appointments, surveys, and calls
- Follow up with customers
- Monitor CRM workflow and stalled jobs
- Chase team members for outstanding actions
- Keep customer records up to date
What you'll need
- Fluent in written English
- Friendly and professional with customers
- Highly organised
- Comfortable learning new software
- Confident working without constant supervision
- Good at spotting when something doesn't look right
- Proactive rather than waiting to be told what to do
- Reliable and available consistently
Skills
Customer ServiceEmail CommunicationAdministrative SupportCustomer SupportCommunicationsVirtual AssistanceCRM ManagementLive chat support
Benefits
Full training providedContract-to-hire opportunityOngoing projectLong-term role
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Applications close on 5 November.