Customer Support Specialist "Entertainment Platform"
RayaCXVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
A full-time on-site customer support role in Cairo handling phone, email, and chat inquiries for an entertainment platform. It requires at least two years of customer service experience and offers competitive pay and benefits.
What you'll do
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot customer issues and escalate complex problems
- Maintain records of customer interactions and transactions
- Collaborate to improve customer support processes
- Stay up-to-date on product and service knowledge
- Proactively gather customer feedback
- Assist with onboarding new clients and product training
What you'll need
- High school diploma or equivalent; Bachelor's degree preferred
- Minimum 2 years experience in customer service or related field
- Excellent written and verbal communication skills
- Strong problem-solving and critical thinking abilities
- Ability to multitask and manage time effectively
- Proficient in Microsoft Office and customer service software
- Technology or software industry experience is a plus
Skills
Benefits
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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