Taking applicationsTechnical Support·Posted 7d ago
Named Technical Support Engineer
Roboflow
USA
Pay
$72–$96/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishSenior level
About the role
This is a full-time named technical support role focused on one enterprise customer's computer vision deployment. It requires strong Linux, networking, scripting, edge-device, and ML pipeline troubleshooting skills, with pay listed at $150,000–$200,000 per year.
What you'll do
- Serve as dedicated technical support for one enterprise customer
- Build deep understanding of customer infrastructure and workflows
- Act as regional representative and escalation point
- Lead enablement sessions
- Maintain customer knowledge base and runbooks
- Diagnose complex edge, networking, cloud, and inference issues
- Partner with Product, Field Engineering, and Account Executives
- Participate in on-call rotation
What you'll need
- 7+ years of Linux and networking experience
- Strong Bash and Python scripting
- Diagnose CV/ML pipeline issues from data to edge inference
- Hands-on edge device experience
- Interpret logs and profile inference bottlenecks
- Navigate cloud infrastructure
- Build trusted customer relationships
- Translate technical topics for non-technical stakeholders
Skills
LinuxNetworking fundamentalsBashPythonComputer vision/ML pipeline troubleshootingEdge devicesCloud infrastructureLog analysis and inference profiling
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