Taking applicationsChat / Email·Posted 8d ago
Customer Success People Lead
XeroVerified company
UK: Milton Keynes (100 Avebury) UK: Manchester (Landmark, St Peter's Square, 1 Oxford St)
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
UK: Milton Keynes (100 Avebury) UK: Manchester (Landmark, St Peter's Square, 1 Oxford St
EnglishLead level
About the role
This role leads and coaches a team of customer success specialists at Xero, focusing on retention, product adoption, and onboarding across advisor and small business channels. It is a hybrid UK-based position that requires office attendance three days per week.
What you'll do
- Guide and coach a team of customer success specialists
- Drive customer retention and growth across advisor and small business channels
- Implement onboarding and engagement methodologies
- Deliver always-on and strategic campaigns
- Analyze customer health data and refine workflows
- Use CRM and customer success platforms
What you'll need
- Experience mentoring, coaching, or leading teams in customer success, sales, or customer experience
- Background in SaaS or digital platforms
- Understanding of customer success principles or sales motions
- Analytical approach using customer data and metrics
- Strong communication and stakeholder management skills
- Familiarity with Salesforce, Gainsight, or HubSpot
- Adaptive leadership style and growth mindset
- Ability to work in the UK office three days per week
Skills
Customer successCoaching and mentoringSaaSCustomer data analysisCRM toolsStakeholder managementCommunicationLeadership
Benefits
Flexible hybrid workingGreat Place to Work UK accredited
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Applications close on 18 November.