Fintech Customer Care Specialist
ConcentrixVerified company
Remote — Egypt
Pay
Not listed
Job type
Full-time · Remote
Hours
EU hours
Location
Egypt
About the role
A remote full-time customer care role for German-speaking candidates, handling customer inquiries and product troubleshooting for a fintech account. It is 100% remote with fixed morning shifts and focuses on tickets, KPIs, and SLAs while serving customers in Europe.
What you'll do
- Support customers and resolve inquiries
- Troubleshoot product-related issues
- Escalate complex cases when needed
- Work with tickets, KPIs, and SLAs
What you'll need
- German-speaking talent
- English language fluency
- Customer support experience
- FinTech, Banking, Payments, Billing, or Accounting experience
- Strong problem-solving and communication skills
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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