Taking applicationsTechnical Support·Posted 14h ago
Technical Support Consultant
DotActivVerified company
South Africa
Pay
$6.5–$7/hr
Job type
Full-time · Remote
Hours
Flexible
Location
South Africa
EnglishEntry level
About the role
A remote technical support role at DotActiv, helping software users with support cases, troubleshooting, and space-planning advice. It also includes Excel/SQL data validation, knowledgebase content work, and a paid rotational on-call schedule.
What you'll do
- Manage customer support cases
- Provide troubleshooting and advice
- Analyse knowledgebase engagement data
- Provide space planning advice
- Log new features and software errors
- Process and validate data using Excel and SQL
- Participate in rotational on-call schedule
What you'll need
- Strong written and oral English communication
- Customer service principles for software products
- Intermediate MS Office
- Basic to intermediate MS SQL
- Windows 10/11/Server knowledge
- Problem-solving and troubleshooting
- Client relationship skills
- Willingness to learn
Skills
Technical supportCustomer serviceTroubleshootingSQLExcelData analysisKnowledgebase contentSoftware testing
Benefits
Remote workPaid training and developmentCareer growthOn-call pay above salaryTransparent job grading
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