Bogotá | Spanish Speaking Customer Service Specialist I MT

A full-time customer service role in Bogotá handling calls, cross-sales, basic technical support and customer retention for a telecommunications campaign. It requires a completed high school diploma, strong communication skills and comfort using CRM and internal systems.

• Answer telephone calls and respond to customer inquiries
• Maintain quality, productivity and SLA metrics
• Provide basic technical support information
• Provide information about products and services
• Support renewals, refunds and similar requests
• Handle objections and support customer retention
• Transfer calls to the corresponding department when necessary

• Completed high school diploma
• Excellent verbal and written communication skills
• Ability to multitask and handle multiple systems
• Active listening skills and customer understanding
• Logical thinking for analysis and problem solving
• Basic handling of technological tools such as CRM, email and internal systems

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.