Taking applicationsTechnical Support·Posted 8d ago
Technical Account Manager
DoceboVerified company
Toronto, Ontario (Canada)
Pay
$34.5–$45.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Toronto, Ontario (Canada
EnglishSenior level
About the role
A technical account manager role for enterprise SaaS customers, owning technical strategy and platform health while working with account teams and customer executives. It is a full-time hybrid role based in Toronto with three office days per week and annual pay of CA$100.7K–CA$134.2K.
What you'll do
- Translate customer business goals into technical strategies
- Own technical relationships for enterprise accounts
- Present platform SLAs and performance to customer executives
- Advise customers on platform innovations and AI/automation features
- Monitor platform health metrics and mitigate technical risks
- Collaborate with internal teams on proof-of-concept pilots and support trends
What you'll need
- 5+ years technical troubleshooting experience
- 2+ years enterprise SaaS account management
- Knowledge of front-end web technologies and RESTful APIs
- Knowledge of OAuth 2.0, SAML, and SSO
- Hands-on strength in two technical domains such as iPaaS, SQL, or BI tools
- Strong communication and executive presentation skills
- Project management mindset
- Willingness to travel internationally up to 25%
Skills
Technical troubleshootingEnterprise SaaS account managementJavaScript/CSS/HTML/REST APIsOAuth 2.0/SAML/SSOiPaaS tools (Workato, Zapier)SQL queriesBI/data warehouse toolsProject management
Benefits
Paid time offHealth insuranceEmployee share purchase planParental leaveFloating holidaysBirthday offFlexible hoursCompany-wide events
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Applications close on 18 November.