Banking Call Center HRO
RayaCXVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
A full-time, on-site banking call center role in Cairo handling inbound customer calls about accounts, loans, credit cards, and online banking. It requires strong communication and problem-solving, with previous customer service experience preferred but not required.
What you'll do
- Answer inbound customer calls
- Address inquiries about banking products and services
- Resolve customer issues
- Cross-sell and upsell bank products
- Document customer interactions in CRM
- Stay updated on bank policies and products
What you'll need
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong customer service orientation
- Ability to work under pressure
- Computer and software proficiency
- Previous customer service experience preferred
Skills
Benefits
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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