Taking applicationsTechnical Support·Posted 8d ago
Technical Customer Success Manager
CloudinaryVerified company
New York, NY (United States)
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
New York, NY (United States
Open to people in the United States
EnglishSenior level
About the role
This is a customer-facing technical customer success role managing enterprise SaaS customers as their primary technical contact. It requires living in New York or New Jersey and 7+ years of customer success experience.
What you'll do
- Manage a portfolio of enterprise customers post-sales
- Serve as primary technical point of contact
- Guide customers on product best practices
- Deliver business reviews and adoption planning
- Monitor customer health and product usage
- Develop customer success plans and support renewals
- Identify growth opportunities with Account Managers
- Escalate customer issues and coordinate resolution
What you'll need
- 7+ years in Customer Success or Technical Customer Success in SaaS
- Experience managing enterprise customer relationships and renewals
- Technical aptitude with APIs, web technologies, or cloud applications
- Experience working with developers, architects, or engineering teams
- Experience with renewal negotiations alongside Sales
- Strong customer communication and relationship management skills
- Highly organized and able to manage multiple accounts
- Willingness to travel up to 20%
Skills
Customer success managementSaaS platformsAPIs and web technologiesCloud-based applicationsRelationship managementRenewal negotiationsCRM and customer success platformsCustomer health metrics
Benefits
Health insurancePaid time off401k matchingHSA contributionAnnual development stipendFood stipend
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Applications close on 18 November.