Customer Service Representative ‑ VF

Full-time on-site customer service role in Alexandria handling customer inquiries, resolving issues, and maintaining satisfaction. Open to fresh graduates and dropouts with B2/C1 English; night and overnight shift flexibility is required.

• Handle customer interactions
• Address inquiries
• Resolve customer issues
• Provide tailored solutions
• Ensure a positive customer experience
• Maintain customer satisfaction
• Use professional phone etiquette

• Fluency in English (B2/C1)
• Customer service skills
• Customer support skills
• Problem-solving
• Active listening
• Attention to detail
• Flexibility for night and overnight shifts
• Customer-facing experience or CRM familiarity is a plus

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.