Taking applicationsChat / Email·Posted 8d ago
SMB Customer Success Manager
Hiya Inc.Verified company
Seattle, US
Pay
$29–$40.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Seattle, US
Open to people in the United States
EnglishEntry level
About the role
A full-time SMB Customer Success Manager role at Hiya managing a high-volume book of SMB and self-service accounts. It focuses on onboarding, adoption, retention, and expansion, and is based in Seattle, WA.
What you'll do
- Manage SMB and self-service customer portfolio
- Lead onboarding, adoption, renewal, and expansion
- Run enablement programs and webinars
- Monitor customer health and usage
- Build automated health scoring and renewal triggers
- Identify self-service conversion opportunities
- Partner with Sales on expansion
- Track KPIs and improve scaled CS playbooks
What you'll need
- 1–3 years customer-facing SaaS experience
- High-volume portfolio exposure
- Retention outcomes
- Data analysis
- Stakeholder relationship building
- Communication and presentation
- Salesforce and CS platform experience
Skills
Customer successAccount managementSaaSData-driven prioritizationCustomer health scoringSalesforceGainsight/Vitally/CatalystAI workflow automation
Benefits
Health insurancePaid time offWork-from-home equipment stipend401(k) matchEquity compensationPaid parental leaveLearning and growth stipendCharitable donation matching
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Applications close on 18 November.