customer service agent (New Cairo City)

This is a full-time on-site customer service representative role in New Cairo, Egypt, handling customer inquiries, resolving issues, and maintaining customer records. It requires fluent English and night/overnight shift flexibility, with paid training, insurance, transportation, and a net salary of 17,000 EGP per month.

• Respond to customer inquiries
• Resolve customer issues
• Maintain high customer experience
• Document interactions
• Update customer records
• Collaborate with team members

• Fluent English B2/C1
• Flexibility with night and overnight shifts
• Ability to work on-site in New Cairo
• High school diploma or equivalent
• Customer service experience beneficial
• Fresh graduates and dropouts welcome

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.