Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager ‑ German Speaking
WorkivaVerified company
Amsterdam, Remote - Germany
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Amsterdam, Remote
GermanEnglishMid level
About the role
A customer success manager role at Workiva for German-speaking clients, focused on product adoption, ROI, renewals, and account relationships. It is remote in Germany or based in Amsterdam and requires two years of customer success, service, account management, or sales experience plus up to 10% travel.
What you'll do
- Drive customer adoption of Workiva solutions
- Ensure continuous ROI for customers
- Consult on best practices and workflows
- Develop relationships across customer organizations
- Identify and manage account risks
- Track customer communication and metrics
- Advocate for customers internally
- Teach customers to use the Workiva Platform
What you'll need
- Undergraduate degree or equivalent
- 2 years of Customer Success, Customer Service, Account Management, or Sales experience
- German language
- SaaS support experience preferred
- Strong communication and presentation skills
- Ability to explain complex problems simply
- Willingness to travel up to 10%
- Reliable internet access for remote work
Skills
Customer successAccount managementSaaS supportProduct adoptionConsultative recommendationsCommunication and presentationTime managementRisk management
Benefits
Flexible work arrangementsRemote work
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Applications close on 18 November.