Taking applicationsChat / Email·Posted 8d ago
Senior Customer Success Manager
FlexeraVerified company
Home-United Kingdom
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Home-United Kingdom
EnglishSenior level
About the role
Senior Customer Success Manager for Flexera's enterprise SaaS customers, owning renewals, adoption, and expansion across complex accounts. The role is remote but listed for the United Kingdom and requires deep ITAM, FinOps, or software asset management expertise.
What you'll do
- Help strategic customers realize quantifiable value, renew contracts, and become references
- Identify churn risk and develop mitigation strategies
- Identify expansion opportunities for Sales
- Act as account owner for renewal and expansion
- Maximize product adoption and manage customer escalations
- Identify stakeholders and establish relationships
- Drive new value conversations
- Keep customers informed on product releases, capabilities, and best practices
What you'll need
- Software asset management, customer success, or consulting background
- Experience with ITAM, software license optimization, cloud platforms, IT service management, or cybersecurity
- Proven ability to maintain and grow strong customer relationships
- Ability to work with cross-functional teams
- Strong executive communication skills
- Comfortable using Salesforce and Gainsight
- Project management experience with budget ownership
- Self-starter and independent thinker
Skills
Customer successSoftware asset managementITAM/FinOpsEnterprise account managementChurn mitigationUpsell and cross-sellExecutive communicationProject management
Benefits
Remote work
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Applications close on 18 November.