Taking applicationsTechnical Support·Posted 8d ago
Senior Technical Account Manager ‑ Customer Success (EMEA)
ClickUpVerified company
Ireland United Kingdom
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Ireland United Kingdom
EnglishSenior level
About the role
A senior technical account manager role in ClickUp’s customer success team, focused on onboarding, adoption, workflow design, and AI enablement for customers in EMEA. It combines relationship management with technical consulting and is listed as remote under the Ireland/United Kingdom location.
What you'll do
- Lead customer onboarding and implementation
- Manage account health, adoption, and engagement
- Map workflows using the Intake-Execution-Reporting framework
- Drive AI enablement and workflow agent deployment
- Support customer success, renewals, and expansion
- Collaborate cross-functionally with Sales, Product, and Support
What you'll need
- Deep understanding of ClickUp platform capabilities
- Familiarity with generative AI concepts and prompt design
- Strong workflow analysis and process design skills
- Ability to manage complex customer programs
- Comfort using dashboards and metrics
- Executive presence and strong communication
- Full accountability for an assigned book of business
- Cross-functional collaboration and influence
Skills
Technical acumenAI expertiseConsultative discoveryProject and program managementData and reportingCustomer engagementAccount ownershipCollaboration and influence
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Applications close on 18 November.