Taking applicationsTechnical Support·Posted 14h ago
Product Support Consultant ‑ Berlin
DoctolibVerified company
Berlin, Germany
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Berlin, Germany
GermanEnglishEntry level
About the role
Customer support role for Doctolib in Berlin, handling phone and email inquiries from medical practices and clinics and helping with technical product questions. It requires fluent German (C1) and good English (B2), at least one year of customer service, healthcare, or technical support experience, and is hybrid in Berlin.
What you'll do
- Be first point of contact for practices, MVZ, and clinics by phone and email
- Support practice teams in using Doctolib and clarify technical questions
- Connect internal teams and external partners for complex matters
- Advise customers using healthcare, technical customer service, or IT experience
- Help improve processes
What you'll need
- At least 1 year experience in customer service, healthcare, or technical support
- Basic technical understanding of digital tools and software applications
- Strong communication skills by phone, email, and with teams
- Fluent German (C1)
- Good English (B2)
- Attention to detail and willingness to learn
- Experience with ticket or CRM systems is an advantage
Skills
Customer serviceTechnical supportPhone and email communicationCRM and ticket systemsDigital toolsAttention to detailHealthcare knowledgeProcess improvement
Benefits
Paid time offHealth insuranceHybrid workDeutschlandticketWork abroad 10 days per yearCompany pension schemeMental health and coaching sessionsMeal vouchers
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