Taking applicationsChat / Email·Posted 14h ago
AUS ‑ Customer Support Admin (email + systems) (006‑1393)
Hunt StVerified company
Philippines
Pay
$6–$8/hr
Job type
Full-time · Remote
Hours
APAC hours
Location
Philippines
EnglishEntry level
About the role
Customer support admin role handling email tickets, order changes, returns, freight follow-ups and AI-drafted replies for an Australian rainwater and plumbing products company. It is a non-phone remote contractor role open to Philippines-based candidates, aligned with Australian business hours and paying AUD 1,500–2,000 monthly.
What you'll do
- Handle phone-team follow-ups including quotes, returns, order changes and recap emails
- Chase carriers and freight providers
- Investigate delivery issues and wrong-goods problems
- Manage email tickets for dispatch, tracking, returns, credits, payments and web orders
- Document findings and complete follow-ups
- Review and correct AI-drafted work
- Make supplier and carrier calls when needed
- Keep customer and internal requests moving to completion
What you'll need
- Fast and accurate administration and data-entry skills
- Clear, professional written English
- Strong attention to detail
- Comfortable with ticketing systems, ERP/business systems and AI tools
- Able to manage high volume without losing accuracy
- Proactive and organised with follow-through
- Comfortable working independently remotely
Skills
Administration and data entryProfessional written EnglishAttention to detailTicketing systemsERP/business systemsAI toolsHigh-volume request managementRemote work independence
Benefits
Remote workWork from homeFlexible time managementIndependent contractor engagement
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