Technical Support Specialist with Italian
ConcentrixVerified company
Tbilisi, Georgia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Tbilisi, Georgia
About the role
A full-time technical support role handling customer technical requests by phone and chat, including hardware and software support for multifunctional devices. It requires fluency in Italian and working-level English and is listed in Tbilisi, Georgia, with performance bonuses and health/life insurance.
What you'll do
- Handle client technical requests by phone and chat
- Provide hardware and software support for multifunctional devices
- Focus on customer expectations and satisfaction
- Collaborate with team members to provide high-quality support
- Ensure SLAs are met consistently
What you'll need
- Fluency in Italian
- Working level of English
- Basic troubleshooting skills
- Excellent communication skills
- Ability to identify and understand clients’ needs
- Ability to present complex information simply
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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