Taking applicationsTechnical Support·Posted 8d ago
Support Engineer (L2)
LocalStackVerified company
Brazil
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Brazil
EnglishPortugueseMid level
About the role
L2 technical support engineer for LocalStack, primarily covering a Brazilian client during BRT hours and resolving complex cloud/developer issues. Requires strong AWS, Docker, IaC, and English/Portuguese communication; fully remote with competitive salary.
What you'll do
- Provide L2 support for Brazilian client Itau during BRT hours
- Investigate and resolve customer issues independently
- Reproduce complex scenarios using various technologies
- Support other Americas-based customers when capacity permits
- Communicate clearly and empathetically with customers in writing and verbally
What you'll need
- Proficient in a major programming language, preferably Python
- Strong AWS expertise
- Docker and container networking experience
- IaC experience with Terraform, Pulumi, or AWS CDK/SDK
- Git/GitHub proficiency
- Linux, macOS, and Windows understanding
- Excellent English and Portuguese communication
- Comfortable using AI tools in support workflows
Skills
PythonAWSDocker and container networkingTerraform/Pulumi/AWS CDKGit and GitHubLinux/macOS/Windows debuggingLog analysisEnglish and Portuguese communication
Benefits
Fully remoteCompetitive salaryAnnual company retreat2 extra company-wide holidaysFriendly and inclusive workplace cultureCommunity guilds and online company events
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Applications close on 18 November.