German Call center Agent
RayaCXVerified company
On-site — Hurghada, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Hurghada, Egypt
About the role
A full-time German-speaking call center agent role at RayaCX handling inbound and outbound calls, customer inquiries and issue resolution. The position is on-site in Hurghada, Egypt, and requires fluent German plus willingness to work flexible hours including evenings and weekends.
What you'll do
- Handle inbound and outbound calls professionally
- Respond promptly and accurately to customer inquiries
- Maintain product and service knowledge
- Escalate complex issues to the appropriate department
- Follow up with customers to confirm resolution
- Meet performance targets and KPIs
- Keep accurate records of customer interactions
- Improve customer satisfaction and loyalty
What you'll need
- Fluent in German (written and verbal)
- Excellent communication and interpersonal skills
- Customer service or call center experience preferred
- Ability to multitask in a fast-paced environment
- Strong problem-solving and decision-making abilities
- Proficient with computer systems and applications
- Willingness to work flexible hours, evenings and weekends
- High school diploma or equivalent
Skills
Benefits
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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