Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager
BenchlingVerified company
San Francisco, CA Boston, MA (United States)
Pay
$53–$72/hr
Job type
Full-time · Remote
Hours
Flexible
Location
San Francisco, CA Boston, MA (United States
Open to people in the United States
EnglishMid level
About the role
Customer Success Manager at Benchling, advising life-sciences customers on adopting its R&D platform and using usage data to drive value. It requires SaaS customer-success or consulting experience plus a life-sciences background, and is a hybrid role based in San Francisco or Boston with three days per week on-site.
What you'll do
- Analyze customer usage data to uncover patterns, opportunities, and risks
- Create and execute product telemetry programs to boost adoption and value realization
- Become a go-to advisor on the Benchling platform, including AI capabilities
- Collaborate with Sales, Product, and Professional Services on customer strategies
- Deliver Executive Business Reviews showcasing value realization and deployment health
- Design and launch adoption campaigns to improve retention
- Run deployment health checks and digital maturity programs
- Develop expertise in product modules or research verticals
What you'll need
- BS or M.Sc. in a life-science field OR 2+ years in Life Sciences or Healthcare
- 4+ years of Customer Success, Professional Services, or Consulting experience in SaaS
- Strong analytical skills using data to drive decisions
- Strong project management and ability to influence without authority
- Excellent verbal, written, and presentation communication skills
- Self-motivated and adaptable in a fast-paced startup environment
- Ability to travel 20-30%
Skills
Customer successLife sciencesSaaSData analyticsProject managementExecutive business reviewsAdoption campaignsGainsight/Salesforce
Benefits
Flexible hybrid work arrangementEquity
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Applications close on 18 November.