Customer Service Agent L1 | Collections | São Paulo/SP ‑ On‑site
ConcentrixVerified company
Sao Paulo, 906 Barra Funda, Brazil
Pay
$2/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Sao Paulo, 906 Barra Funda, Brazil
About the role
On-site collections customer service role in São Paulo, handling inbound and outbound calls to negotiate debt repayment. Pay is a fixed R$1,621 monthly plus up to R$300 commission, with a 6x1 schedule and benefits.
What you'll do
- Contact individual customers to support debt regularization
- Make outbound and inbound calls with empathy and clarity
- Negotiate installment plans, discounts, or new payment dates
- Clarify open amounts, due dates, and delinquency impacts
- Record information accurately in the system
- Follow negotiations through to completion
- Use multiple systems and digital tools simultaneously
- Collaborate with the team for quality and continuous improvement
What you'll need
- Complete high school education
- 18 years or older
- Active listening and empathy
- Persuasive, consultative, solution-focused profile
- Organization and attention to detail
- Good typing and ease using simultaneous systems
- Familiarity with technology and willingness to learn
- Availability to work on-site in Barra Funda, São Paulo, in one of the informed schedules
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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