Taking applicationsChat / Email·Posted 14h ago
Client Service Analyst ‑ Livechat (Turkish required)
BybitVerified company
Europe, Türkiye
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Europe, Türkiye
EnglishTurkishMid level
About the role
A live chat and email client service role at crypto exchange Bybit, handling customer inquiries and complaints for Turkish-speaking users. It requires fluent English and Turkish, 2-4 years of frontline support experience, and rotating 5-day shifts that include weekends and public holidays.
What you'll do
- Assist clients with all inquiries via live chat or email
- Deliver an efficient and excellent customer service experience
- Stay well versed in the company platform/product and general market conditions
- Manage and follow up on inquiries and complaints from current and prospective clients
- Convert customer needs into constructive feedback and solutions for management
- Flag discrepancies or situational risks to management on time
- Continuously improve team performance, work efficiency and processes
What you'll need
- Bachelor's degree in finance, economics, mathematics or related field
- Minimum diploma in business administration or business management
- 2-4 years of customer service experience, trained in live chat and email
- Proficient in English and Turkish, written and spoken
- Experience in financial institutions or fintech is advantageous
- Keen eye for numbers and statistics
- Able to work 5-day shift rotations including weekends and public holidays
- Team player, committed and self-driven
Skills
Live chat supportEmail supportCustomer serviceComplaint handlingNumerical and statistical acumenFintech/crypto product knowledgeEnglish and Turkish communication
Benefits
Study Growth FundInternal events and workshopsGlobal collaborationCareer growthInternal mobility
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