Taking applicationsChat / Email·Posted 8d ago
Manager of Customer Success (Remote, US)
Propelus CE BrokerVerified company
Remote - US
Pay
$43.5–$48/hr
Job type
Full-time · Remote
Hours
Flexible
Location
US
Open to people in the United States
EnglishSenior level
About the role
This is a remote US-based manager role overseeing a team of Customer Success Managers for a healthcare SaaS compliance company. It focuses on retention, renewals, data-driven customer success strategy, and requires 5+ years in customer success plus 2+ years managing CSMs.
What you'll do
- Lead, mentor, and develop a team of Customer Success Managers
- Develop customer success strategies to improve satisfaction and retention
- Analyze customer data and health trends to mitigate churn
- Guide complex renewals, expansions, and upsells
- Collaborate with Sales and cross-functional teams
- Present team performance and customer insights to leadership
- Improve customer success playbooks, best practices, and training
- Manage team resources, workload distribution, and capacity planning
What you'll need
- 5+ years of Customer Success experience in SaaS healthcare
- 2+ years managing Customer Success professionals in SaaS
- Experience with enterprise-level accounts
- Strong analytical and data interpretation skills
- Experienced presentation and data reporting skills
- Ability to work in a fast-paced remote environment
- Track record of driving customer retention and growth
- Proficiency with customer success platforms and CRM systems
Skills
Customer successSaaSHealthcareTeam leadershipData analysisRetention and churn reductionRenewals and upsellsCRM systems
Benefits
Health insurancePaid time off401K matchingLifestyle spending accountEmployee assistance programFertility supportPet insuranceProfessional development allowance
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.
Applications close on 18 November.