Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager ‑ DACH ‑ Audit background
DataSnipperVerified company
Amsterdam
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Amsterdam
EnglishGermanMid level
About the role
Customer success manager role for people with an audit background, helping audit and finance teams in the DACH region adopt AI-powered Excel automation. It requires 3+ years of B2B SaaS customer success experience and fluency in English and German, and is a hybrid role with at least three days a week in Amsterdam.
What you'll do
- Advise audit and finance stakeholders
- Drive workflow transformation
- Deliver consultative guidance
- Run training and business reviews
- Build customer relationships
- Collaborate with product and sales
- Support onboarding and AI configuration
- Track adoption and retention metrics
What you'll need
- Audit or assurance background
- 3+ years in B2B SaaS customer success or related
- English and German fluency
- Trusted advisor mindset
- Business transformation experience
- Strong ownership
- Cross-functional collaboration
- Fast-paced adaptability
Skills
Audit and assuranceCustomer successB2B SaaSAccount managementProduct adoptionBusiness transformationStakeholder communicationGerman and English
Benefits
Paid time offEquityPension planHybrid workDaily lunchesNS business cardOnboarding programmeMental health support
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Applications close on 18 November.