Taking applicationsTechnical Support·Posted 8d ago
Senior Technical Support Engineer
Alloy
Anywhere in the World
Pay
$43.5–$53/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishSenior level
About the role
Senior technical support role focused on complex escalations, troubleshooting, and mentoring within a B2B SaaS support team. It is open worldwide and pays $90,000-$110,000 plus stock options.
What you'll do
- Lead high-priority and complex support issues
- Serve as escalation point for urgent matters
- Design solutions for recurring support issues
- Represent Support in cross-functional meetings
- Mentor junior and mid-level engineers
- Improve internal tooling and documentation
- Participate in on-call rotation
- Participate in product betas and incident reviews
What you'll need
- 3+ years in technical support, ideally B2B SaaS
- Resolve high-stakes or technically complex issues
- Excellent communication under pressure
- Work cross-functionally with Product and Engineering
- Mentor others and support team culture
- Troubleshoot APIs, logs, and developer tools
- Experience with Zendesk, Looker, Postman, or scripting
- On-call or incident response experience
Skills
Technical supportB2B SaaSAPI troubleshootingLogs and developer toolsZendeskLookerPostmanPython or Bash
Benefits
Paid time offFlexible hoursEmployee stock optionsHealth insuranceHSA/FSA options401k with 100% match up to 4%Paid parental leave
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.