Taking applicationsChat / Email·Posted 8d ago
Customer Success ‑Travel Operations Specialist
HopperVerified company
Philippines - Remote Manila - Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Philippines
EnglishMid level
About the role
A remote Philippines-based customer success role handling travel operations escalations across air, hotel, and fulfillment channels. It requires at least three years of airline or travel agency experience plus hands-on Sabre GDS knowledge.
What you'll do
- Manage internal escalations and draft SOPs
- Monitor multiple queues and adjust priorities
- Interpret travel advisories and coordinate schedule changes
- Communicate with airlines, hotel providers, partners, and customers via phone, email, and chat
- Service complex bookings and multi-ticket itineraries
- Support Cancel for Any Reason and Price Freeze
- Resolve unconventional customer scenarios
What you'll need
- 3+ years in a customer-facing or back-of-house airline or travel agency role
- Hands-on proficiency with native Sabre
- Working knowledge of Amadeus and Travelport (Apollo)
- Understanding of fares, airline contracts, ticketing rules, and NDC/portal products
- Strong written and spoken English
- French bilingualism (CEFR B2+) is an asset
- North American geography knowledge
- Composure and empathy under pressure
Skills
Sabre GDSAmadeusTravelport (Apollo)Fares and airline contractsTicketing rules and regulationsNDC/portal-based productsTravel advisoriesEscalation management
Benefits
Health insurancePaid time offInternet stipendTravel stipend13th month salaryLife insuranceDependent health coverageCompetitive salary
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Applications close on 18 November.