Taking applicationsTechnical Support·Posted 8d ago
Technical Support Engineer
VantaVerified company
Dublin, Ireland
Pay
Not listed
Job type
Full-time · Remote
Hours
EU hours
Location
Dublin, Ireland
EnglishMid level
About the role
Technical Support Engineer at Vanta resolving complex customer technical issues as the final escalation point for support specialists. Requires living in Ireland and working hybrid in Dublin, with an 8 AM–5 PM Irish time schedule plus rotating on-call.
What you'll do
- Resolve complex technical customer issues via email, screen sharing, and chat
- Serve as final technical escalation point for Support Specialists
- Document solutions and create reproducible test cases
- Validate and escalate bugs to Engineering
- Support Premium Support customers with high-touch service
- Collaborate with Product and Engineering to improve the platform
- Contribute to internal and customer-facing documentation
- Share knowledge with the broader team
What you'll need
- 4+ years technical support experience in SaaS/Tech
- 2+ years in Tier 3 or Tier 4 technical support
- Experience supporting Premium Support customers
- Located in Ireland
- Able to work 8 AM–5 PM Irish Standard Time with rotating on-call
- Willing to work hybrid with at least 2 days per week in office
- Strong troubleshooting with cloud providers and operating systems
- Excellent written and verbal communication skills
Skills
Technical troubleshootingSaaS supportCloud platforms (AWS, Azure, GCP)API fundamentals (REST/GraphQL)Networking fundamentalsSQL/NoSQL databasesIAM protocols (SAML, OAuth, SCIM)Log management (Datadog)
Benefits
Health insurancePaid time offInternet stipendPaid parental leaveHealth & wellness stipendPension matchingCommuter benefitsEquity
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Applications close on 18 November.