Customer Service Agent ‑ AH
SutherlandVerified company
Alexandria, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Alexandria, Egypt
About the role
This is a full-time on-site customer service role in Alexandria, Egypt, handling customer inquiries and resolving issues by phone. It is open to fresh graduates and dropouts with B2/C1 English, but requires flexibility for night and overnight shifts.
What you'll do
- Handle customer interactions with efficiency and empathy
- Provide tailored solutions to meet customer needs
- Ensure a positive customer experience through effective communication and professional phone etiquette
What you'll need
- Fluency in English at B2/C1 level
- Strong customer service and customer support skills
- Ability to enhance customer satisfaction and customer experience
- Problem-solving and active listening skills
- Attention to detail
- Customer-facing experience and CRM familiarity are a plus
- Flexibility with night and overnight shifts
- Professional phone etiquette and communication techniques are a plus
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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