Ilocos: Hiring Consultant ‑ Customer Service

Customer Service Consultant role answering inbound calls, handling product and service inquiries, processing payments, and performing account maintenance. The position is listed in San Nicolas, Philippines and requires a high school diploma or GED plus basic Microsoft Office and keyboarding skills.

• Answer inbound calls
• Provide customer service to consumers
• Respond to product and service inquiries
• Process payments
• Perform general account maintenance
• Up-sell customers to new products or services

• High school diploma or GED
• Ability to support high volume of inbound calls
• Excellent verbal and written communication skills
• Proficient reading skills
• Multi-tasking across several applications
• Basic PC keyboarding skills
• Basic Microsoft Office experience
• Prior customer service experience preferred

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.