Taking applicationsTechnical Support·Posted 5d ago
Technical Support Specialist
Vultr
USA
Pay
$25–$30/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishEntry level
About the role
Technical support role responding to customer inquiries and platform alerts for a cloud infrastructure provider. It is an entry-level, customer-facing position requiring Linux and networking basics, with $25–$30/hour pay, but only open to residents of specified US states.
What you'll do
- Respond to customer inquiries via ticketing systems
- Triage platform alerts and assess impact
- Troubleshoot using logs and system data
- Escalate complex issues to engineering
- Coordinate with internal teams and data center staff
- Maintain internal and customer-facing documentation
- Communicate status updates until resolution
What you'll need
- Foundational server and IaaS understanding
- Linux command line experience
- Basic enterprise networking knowledge
- Strong customer service skills
- Ability to manage multiple tickets
- Clear written and verbal communication
- English proficiency
- Willingness to learn in entry-level technical role
Skills
Linux command lineServer and IaaS fundamentalsEnterprise networking basicsTicketing systemsTechnical troubleshootingIncident escalationKnowledge base documentationCustomer communication
Benefits
Health insurancePaid time off401(k) matchingProfessional development reimbursementRemote office stipendInternet stipendGym membership reimbursementPaid sabbatical
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