Taking applicationsChat / Email·Posted 8d ago
Manager, Customer Success
D2LVerified company
Canada - Remote; Kitchener, Ontario
Pay
$30.5–$43.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Canada
EnglishSenior level
About the role
A remote Canada-based manager role leading a Customer Success team in D2L's higher education segment across North America. It focuses on coaching staff, driving adoption, retention, and customer advocacy for Brightspace.
What you'll do
- Coach, lead, and develop Customer Success team members
- Hire, train, and continuously develop a high-performing team
- Align Customer Success activities to growth and revenue goals
- Develop risk management and mitigation initiatives
- Support account planning and engagement documentation
- Build executive-level relationships with key accounts
- Support cross-sell and upsell opportunities
- Advance long-term customer advocacy
What you'll need
- 5+ years in Customer Success or equivalent
- Experience leading teams in educational technology adoption
- Experience hiring, onboarding, managing, and developing teams
- Customer advocacy, risk management, retention, and adoption experience
- Excellent written, oral, and presentation skills
- Ability to communicate with C-suite executives
- Bachelor's degree in Education, Business, or related field
- SaaS experience ideal
Skills
Customer successTeam leadershipEducational technologyAccount planningRisk managementRetention and adoptionExecutive relationshipsSaaS
Benefits
Flexible hoursInternet stipendTuition reimbursementRetirement planningEquity grantsVariable incentiveWellness reimbursementPaid volunteer days
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Applications close on 18 November.