Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager
VantageVerified company
USA (Remote)
Pay
$53–$67.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA (Remote
Open to people in the United States
EnglishMid level
About the role
A post-sales customer success role at a cloud cost management platform, owning onboarding, adoption, value reviews and renewals for technical B2B SaaS customers. It suits someone with FinOps or cloud infrastructure knowledge who can act as a subject-matter expert for CTOs and DevOps stakeholders.
What you'll do
- Own the post-sale customer lifecycle: onboarding, adoption, value reviews, renewals
- Act as a trusted advisor so customers maximize value from the platform
- Advocate internally for support issues and feature requests
- Engage multiple stakeholders across the customer organization
What you'll need
- 3+ years in Customer Success or Technical Account Management in B2B tech or SaaS
- Strong communicator able to address CTOs, VPs of Engineering, and DevOps professionals
- Experience with FinOps Cloud Cost Management solutions
- Comfortable managing a portfolio from SMB to Commercial accounts
- Comfortable with ambiguity and a bias for action
Skills
Customer successTechnical account managementB2B SaaSFinOps / cloud cost managementCloud infrastructure (AWS, Azure, GCP)Stakeholder communicationEmotional intelligenceData visualization
Benefits
Equity compensationRemote-friendlyPaid in USD
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Applications close on 18 November.