Taking applicationsChat / Email·Posted 8d ago
Senior Group Manager, Customer Success
Lyra HealthVerified company
United States
Pay
$64.5–$88.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
United States
Open to people in the United States
EnglishSenior level
About the role
Lyra Health seeks a Senior Group Manager to lead a team of Customer Success Managers, drive retention and revenue growth, and handle executive client relationships. The role requires deep experience in employer-sponsored health benefits and managing customer success teams in a high-growth environment.
What you'll do
- Hire, develop, and retain Customer Success Managers
- Monitor team performance and optimize operational procedures
- Coach CSMs to improve engagement, retention, and revenue growth
- Drive accountability for renewal, retention, expansion, and satisfaction KPIs
- Provide consolidated reporting and identify business risks
- Lead risk management strategies across assigned segments
- Oversee monthly revenue forecasting and mitigate financial risks
- Manage executive-level client engagement and escalations
What you'll need
- 10+ years in a high-growth, fast-paced environment
- 5+ years of management experience
- Experience in employer-sponsored health benefits required
- Ability to manage multiple initiatives and influence peers
- Excellent verbal and written communication skills
- Experience with Salesforce and Tableau
- Gainsight experience is a plus
- Passion for mental health and healthcare
Skills
Customer SuccessTeam leadershipSalesforceTableauGainsightRevenue forecastingRisk managementExecutive client engagement
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Applications close on 18 November.