Taking applicationsTechnical Support·Posted 15h ago
Technical Support Specialist
RaenestVerified company
Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Not stated
EnglishMid level
About the role
A remote technical support role at a fintech company, handling customer hardware and software issues over phone, email and chat while logging work in a ticketing system. It also involves troubleshooting alongside internal teams, training customers on new products, and requires SQL plus some JavaScript/React knowledge.
What you'll do
- Provide technical support by phone, email and chat
- Troubleshoot and diagnose hardware and software issues
- Escalate priority issues to appropriate teams
- Follow up with customers until issues are resolved
- Record customer interactions and resolutions in the ticketing system
- Train customers on new products and software updates
- Collaborate with internal teams to resolve technical issues
- Keep technical knowledge up to date with new releases
What you'll need
- 2+ years of technical support or related experience
- Excellent written and verbal communication
- Strong problem-solving and troubleshooting skills
- Ability to work in a team environment
- Experience with ticketing systems and remote support tools
- Familiarity with Windows and Mac operating systems
- Basic understanding of networking protocols and concepts
- Knowledge of JavaScript, React.js, and SQL
Skills
Technical troubleshootingTicketing systemsRemote support toolsWindows and Mac OSNetworking protocolsJavaScriptReact.jsSQL and databases
Benefits
Health insurancePaid time offPaid trainingCareer growthTeam building eventsRemote friendly
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