Technical Customer Success Manager ‑ EMEA

Own 25–40 paying PostHog customers ($20k–$100k+ a year) from EMEA: debug their technical issues yourself, answer pricing questions, and keep them healthy and renewing over Slack, tickets, email and calls. Needs to be comfortable with code; retention-focused, not sales.

• Own relationships with 25–40 larger customers
• Investigate and fix technical issues yourself
• Respond quickly on Slack, tickets and email
• Handle pricing, credits and escalations
• Watch usage and revenue data for at-risk accounts
• Pass customer feedback to product teams

• Comfortable working with code and troubleshooting
• Understands how product teams work
• Strong customer focus and ownership
• Can manage ~40 customers at once
• Nice to have: dev tools, analytics or TAM experience

PostHog is a product analytics and data platform: analytics, session replay, error tracking, feature flags, experiments, a data warehouse and more. It launched out of Y Combinator (W20); more than 500,000 organizations have installed it. The company is natively remote, well funded and known for its public handbook and transparent pay.