Taking applicationsTechnical Support·Posted 8d ago
Docker Support Engineer (Afternoon shift)
ServiceRocketVerified company
Remote (US), United States
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
US), United States
Open to people in the United States
EnglishMid level
About the role
Technical support role for Docker products, handling complex enterprise tickets, customer calls, and help content. The full-time schedule is Wednesday–Sunday, 1–9 PM Pacific, and the US-based role involves federal/government customers that may require background checks and security clearance.
What you'll do
- Resolve Docker technical support tickets
- Troubleshoot platform-level issues
- Engage in customer calls and screen-sharing
- Create and audit help content
- Work with engineering on bugs
- Participate in on-call rotations
- Use AI and agentic tools
- Represent the voice of the customer
What you'll need
- 3+ years enterprise technical support
- BA/BS in IT or similar
- Docker product experience
- Linux experience
- Programming in Go, Python, or JavaScript
- Strong English communication
- macOS/Windows/Linux familiarity
- Eligible for background checks/security clearance
Skills
Docker productsLinux troubleshootingEnterprise technical supportSaaS troubleshootingGo/Python/JavaScriptKubernetesCI/CDCustomer communication
Benefits
Health insuranceStock optionsRetirement planCareer growthPaid time offMonthly allowancesProfit sharingCultural heritage day
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Applications close on 18 November.